1. Introduction
At Aazz Agency UK, we strive to provide high-quality digital marketing services. This Refund Policy outlines the conditions under which refunds may or may not be granted. By using our services, you agree to this policy.
2. Eligibility for Refunds
Refunds are only considered under the following circumstances:
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If a payment was made by mistake (duplicate transaction).
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If Aazz Agency is unable to deliver the agreed service due to internal issues.
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If the service has not yet started and a cancellation request is made within 24 hours of payment.
3. Non-Refundable Services
Refunds will NOT be issued in the following cases:
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If the service has already been started or delivered.
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If results do not meet client expectations (since digital marketing outcomes depend on various external factors).
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If a client fails to provide necessary information or approvals on time.
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If the project is delayed due to client-side issues.
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For any third-party service costs (e.g., paid ads, hosting, or domain fees).
4. Cancellation Policy
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Clients can request service cancellation, but refunds will only be applicable as per the eligibility criteria mentioned above.
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Any remaining work after cancellation will not be completed.
5. Refund Process
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To request a refund, clients must email billing@aazzagency.co.uk with their transaction details and reason for the request.
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Refund requests will be reviewed within 7 business days.
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If approved, the refund will be processed within 10-14 business days via the original payment method.
6. Modifications to This Policy
Aazz Agency reserves the right to update this Refund Policy at any time. Changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.
7. Contact Us
For any refund-related inquiries, please contact us:
📧 Email: sales@aazzagency.co.uk
📍 Address: London, UK
By using our services, you agree to this Refund Policy.